Return & Refund Policy
Thank you for choosing www.dataholdchest.com!
We hope you are satisfied with your purchase of our office folder organization products. If you are not satisfied with the product, you can apply for a return according to the following return and refund policy.
I. 30-Day Return Policy
You have 30 calendar days from the date you receive the product to apply for a return.
If more than 30 days have passed, we may not be able to accept your return application.
II. Returnable Items
Items that meet the following conditions can be returned:
The product has been received within 30 days;
The product is in normal working condition;
The product packaging may have been opened;
The product may have been opened;
All accessories are complete (if applicable);
A valid order number or proof of purchase is provided.
Even if the product has been opened, it can still be returned as long as there is no damage caused by human error, malicious use, or any condition that clearly affects resale.
III. Circumstances Where Returns Are Not Acceptable
Returns or refunds may not be processed in the following situations:
The return period has exceeded 30 days;
The product is severely damaged due to human error;
The product is missing major accessories and cannot be used normally;
Order information or proof of purchase cannot be provided;
The product’s functionality has been damaged due to improper use.
IV. How to Apply for a Return
Please follow these steps to apply for a return:
Step 1: Contact Customer Service
Please send an email to:
office@dataholdchest.com
and provide:
Order Number
Purchaser’s Name
Contact Email
Reason for Return
Product Photo (if applicable)
Step 2: Obtain Return Address
Please do not send the product directly.
The return address will be provided by customer service via email based on your order information.
Packages sent directly without confirmation may not be processed normally.
Step 3: Send the Product Back
Return Address:
We recommend that you keep the tracking number to track the shipment status.
V. Refund Processing Time
After receiving and inspecting the returned product, we will complete the refund review within 3 business days.
Once the refund is approved, it will be returned to your original payment account.
Refunds typically arrive within 3–5 business days.
Actual arrival time may vary depending on the processing speed of the bank or payment institution.
VI. Damaged or Incorrectly Shipped Goods
If you receive:
Damaged goods;
Goods with obvious quality problems;
Incorrect goods received;
Missing goods;
Please contact us within 48 hours of receiving the goods and provide:
Order number;
Product photos;
Packaging photos;
Description of the problem.
We will assist you as soon as possible after verification, including replacement, reshipment, or refund (depending on the specific circumstances).
VII. Refund Method
All refunds will be returned to your original payment account.
We will not substitute refunds with cash or other payment methods unless otherwise agreed in writing by both parties.
VIII. Return Shipping Costs
If the return is due to product quality issues, transportation damage, or incorrect shipment, we will bear or compensate for reasonable return shipping costs based on the actual situation after confirmation.
For returns due to personal reasons (such as dislike, incorrect purchase, incorrect size or style selection), return shipping costs are usually borne by the customer, unless otherwise stated on the website.
IX. Order Cancellation
If your order has not yet entered the shipping process, you can contact us to cancel it.
If your order has already been shipped, you must apply for a return according to this return policy after receiving the goods.
X. Contact Us
If you have any questions about returns, refunds, or after-sales service, please contact us:
Email: office@dataholdchest.com
Our customer service team will respond to your inquiry within 24 hours (business days) and assist you with the return and refund process.